Guidance & Updates

Saffronland Homes would like to offer reassurance that the safety of our residents is of the utmost importance and we continue to monitor official Public Health England guidelines. The below information will continue to be updated in accordance with this guidance.

We are taking additional measures to protect the wellbeing of our residents and staff. 


Updated Guidance for Families & Friends (August 2020)

Following a review of published guidance, we are pleased to be able to start allowing visits again. A cautious approach will be taken in doing so, as the virus remains a threat and the safety and welfare of our residents and staff must remain the priority.  

All visits will need to be booked in advance with the home and follow the standards set out in our visitor protocol, which includes guidance on infection control measures, the wearing of PPE and social distancing practices. These details will be provided by the Manager to family members in advance of any visits taking place.

A disclaimer and log sheet must be completed at the beginning of each visit and visitors should expect to be asked about their health status prior to the visit. Please note that the toilet facilities in the home will not be available to visitors and visitors will need to bring their own refreshments. 

If you would like to arrange a visit, we advise that you contact the Manager of the home who can provide you with further details on our protocol and answer any questions you may have. Thank you for your continued  understanding, patience and respect of the restrictions in place.


Guidance for Families & Friends (March - July 2020)

We kindly ask for your full cooperation in in following the guidelines outlined below:

  • We will be accepting new residents following an in depth pre-admission assessment of their needs. New admissions will be considered on a case by case basis. 

  • We are now restricting all non-essential visitors to our homes. Whilst we appreciate this may cause some level of angst for relatives and friends of our residents, we would kindly ask that you follow these guidelines as our priority is to try to mitigate the risk of the virus being brought into our homes. We thank you in advance for your support and cooperation in helping us to reduce the risk of infecting our vulnerable residents and our hardworking staff and we are always happy to try to arrange telephone and video calls instead. 


  • Signage and guidance posters have also been displayed at point of entry at each home to alert all visitors to the risk of COVID-19 to our residents and to explain our aforementioned limitations to anyone wishing to visit. 


  • For those wishing to visit a relative in our home who may be on end-of-life care, we fully understand your wish to enter the home and would advise you contact us in advance of visiting and our staff will discuss this with you. We will endeavour to manage the visit in such a way that others in the home are not put at any risk. This may mean there can be no large groups visiting. However, if you do believe you are symptomatic or are unwell, we urge you not to put residents at risk. Please note our staff reserve the right to enquire about your reason to visit as a way of helping to assess any risks to the service users. If we have reason to believe there would be risk caused to our residents by permitting your entry, we reserve the right to refuse your entry.  


  • Our homes have been provided with tablet computers so that non-essential and non-urgent GP and Community Staff visits can be replaced with video calls instead.


  • External entertainment has now been postponed and we continue to carefully consider this in line with potential risk. 

Please see further information below as a point of reference for your safety and wellbeing:

Should you have any questions please do not hesitate to call the Manager of the home, who will be happy to address your concerns.