Saffronland Homes would like to offer reassurance that the safety of our residents is of the utmost importance and we continue to monitor official Public Health England guidelines. The below information will continue to be updated in accordance with this guidance.

We are taking additional measures to protect the wellbeing of our residents and staff. 

Updated Guidance for Visitors & Outside Visits (February 2022) 

We understand that visits are an integral part of Care Home life, which are vitally important for maintaining the health, wellbeing and quality of life of residents.

Visits shall continue in line with the latest published Government guidance and all visits to the home should continue to be prearranged with the home. We would be grateful if you could kindly note note the following before arranging your visit: 

  • Visitors should make arrangements with care homes in advance of the visit and we expect all infection control measures to be followed. Please do ring the home prior to your visit, should you seek clarity on these measures.​

  • The duration of visits may at times be limited dependent on circumstances in the home however visitors must receive a negative lateral flow test result and report it on the day of their visit, either by conducting the test at home or when they arrive at the care home.

  • We would request that masks continue to be worn unless exempt.

  • Hand hygiene and use of sanitiser should continue to be followed as necessary.

  • During an outbreak, where possible we will continue to offer visits in a controlled environment.

  • Where possible, visiting rooms will be left to ventilate with external doors and windows open between uses  while aiming to maintain a comfortable temperature for residents and visitors.

  • Outbreak restrictions may be lifted if 14 days have passed since the onset of symptoms in the most recent case, a round of PCR recovery testing of all residents and staff is undertaken, and there are no PCR positive results.

  • Visitors must not enter the care home if they are feeling unwell, even if they have tested negative for COVID-19 and are fully vaccinated and have received their booster. Transmissible viruses such as flu, respiratory syncytial virus (RSV) and norovirus can be just as dangerous to care home residents as COVID-19.  

We thank you for your continued support and cooperation. 


Updated Guidance for Visitors & Outside Visits (May 2021) 

We are continuing to take all necessary precautions for the foreseeable future where visits are taking place. 


All visits to the home will continue to be prearranged with the home. No more than five nominated people may be involved in visiting  a resident but to help us to continue to minimise the risk of infection, we will not be able to accommodate more than two people at any one visit. We request that you kindly identify the named people to the staff in the home for our records. 

Visits continue to be time restricted to approximately 30 minutes per visit and we respectfully request that you maintain safe distancing at all times during the visit. We would also recommend limited physical contact, which we realise may be difficult, but we have come this far and we wish to continue to keep our residents safe.

Visits will take place in a designated area in the home unless there is a justifiable reason to do otherwise. Communal areas such as lounges and dining rooms within the home remain accessible to residents of the home only. Visitors must wear a mask at all times whilst in the home. Hand-washing facilities are readily available.

Outside Visits

In line with Government guidance, we are pleased that our residents may once again enjoy short outings away from the home. 


Although the risk has lessened, we continue to advocate that good infection control protocol should be followed to help minimise any risk.

  • Guidance identifies that visits outside the home should take place solely outdoors and avoid public toilet facilities and transport.


  • We would request that masks continue to be worn.


  • Hand hygiene and use of sanitiser should continue to be followed as necessary.


  • Whilst we understand the challenge, we do request that physical contact is kept to a minimum.


Due to the communal living within the home, we must try to reduce  all risks. There will be no need for the resident to isolate on their return to the home but we will reserve the right to test should there be a reason to believe that there are symptoms present. 


Let us continue to work together to minimise risk and enable safe time spent together.


Updated Guidance for Visitors (March 2021)

We can now commence visits where the home has no positive COVID-19 staff / resident test results.


Initially, one nominated visitor per resident will be agreed to visit once per week. This may be a family member or family friend. The name of the individual will be recorded by the home.

The nominated visitor will be required to take an LFT swab test prior to the visit. If the result is negative the visit may continue, however should the result be positive the visitor will be advised to go home, arrange a further test and prepare to isolate.


Full PPE will need to be worn by the visitor on entering the home and for the duration of the visit. Visitation duration will be limited to 30 minutes per visit in order to help reduce risk and enable other residents to have pre-arranged visits in the home.
Each visit must be pre-arranged with the home at an agreed time and date and the visit will be held in the designated area of the home. 


For further information and to understand the full details of the procedure in place, please speak with the manager of the home.


We thank you for your continued support and cooperation. 


Updated Guidance for Visitors (December 2020)


It is with regret that we inform you of immediate changes to our visiting policy. The Government has today (23rd December) identified further areas that will be moving into Tier 4 due to an escalation in infection numbers. As a safety precaution for our vulnerable residents and in order to protect our staff, we will be ceasing all visits to the homes with immediate effect.


End of life visits will continue with full PPE and all necessary precautions taken. We would advise you contact the Manager of the home in advance of the visit to discuss the requirements in further detail and ask any questions you may have. 

We sincerely thank you for your much valued cooperation during what we understand is a time when many of us would hope to see our loved ones. We will keep you updated on any changes to visitation as we continue to closely monitor guidance given by Government and Public Health England. 



Updated Guidance for Visitors (November 2020)

Visits to residents at Saffronland Homes are continuing in line with Government guidance and we have made every effort to provide safe, designated areas for these visits, all of which must be booked in advance with full PPE worn throughout. Please find further information below. We would also advise you contact the Manager of the home in advance of the visit to discuss the requirements in further detail and ask any questions you may have. We sincerely thank you for your much valued cooperation.


  • Visits should be booked in advance with the home and an allocated day and time agreed. 

  • Visitors will be required to confirm they have no symptoms and/or that tests results are clear.

  • We will keep a record including address and telephone number of each visitor should NHS test and trace be needed.

  • Visits will take place in a safe, designated area with screening in place.

  • Door and window to be open to allow for clean air flow.

  • Resident to be accompanied by a member of staff.

  • PPE including masks are to be worn by all involved for the entire duration of visit.

  • All attending to wash hands or use hand gel prior to the visit and after visit.

  • No physical contact can be made due to risk of infection control spread.

  • Any gifts or items visitors wish to be given to the residents will need to be wiped clean before receipt.

Updated Guidance for Visitors (September 2020)


As the rate of community transmission appears to be always changeable, we have developed updated guidance in order accommodate limited visits following the advice set out by the Government, CQC, Public Health England and local councils. This takes into account the significant vulnerability of residents in our care home.

Our policy aims to take an individualised approach based on the needs of each individual. However we also need to consider the safety of our staff and the care home as a whole, including family and friends of our residents.

In the event of an outbreak in the home or local lockdown, we will rapidly impose a strict no visiting policy to protect residents, staff and visitors. We will follow the advice from Public Health England, local infection-control leads and the local councils.

In-room visits

This visiting method has been assessed as relatively high risk and therefore will only be offered for essential/end of life visits to ensure that the person can pass away with dignity and comfort, taking into account their physical, emotional, and spiritual support needs. Please contact the home Manager for further information.

Number of visitors

The present government guidance is that for any type of face-to-face contact visitors should be limited to a single constant visitor per individual living with us. This means the same family member visiting each time to limit the number of different visitors coming into contact with the individual and staff and therefore reducing the risk of infection. We accept that this may be a difficult decision. If family believe there are exceptional circumstances, family members can speak with the home Manager about this. This will be kept under review.

NHS Test and Trace

We will keep a record including address and telephone number of each visitor should NHS test and trace be needed.


The designated visitor for the family/friends group of the individual will be named on the resident's visitors plan. This person must only visit when a 30 minute appointment has been made by telephone. They will be given a date and time slot. They should contact the home a day prior to the visit to check that circumstances have not changed. If the visitor is late, this may reduce the length of time the visitor can stay, dependent on other pressures at the home, including other planned visits. 

Health checks & PPE

We reserve the right to enquire with each visitor about their own health prior to visiting and will be recorded in case needed at any time. Visitors must use available hand wash facilities, hand sanitising gel and wear a disposable face mask. Anyone deemed as exempt from wearing a face mask will unfortunately not be able to have face-to-face contact with anyone living with us. The use of a visor may be acceptable. Visitors are expected to wear the mask  before entering and keep it on until they have left the home. Visitors must use hand sanitising gel before putting on the facemask.

For further information and to understand the full details of the procedure in place, please speak with the manager of the home. 


Updated Guidance for Visitors (July 2020)

Following a review of published guidance, we are pleased to be able to start allowing visits again. A cautious approach will be taken in doing so, as the virus remains a threat and the safety and welfare of our residents and staff must remain the priority.  

All visits will need to be booked in advance with the home and follow the standards set out in our visitor protocol, which includes guidance on infection control measures, the wearing of PPE and social distancing practices. These details will be provided by the Manager to family members in advance of any visits taking place.

A disclaimer and log sheet must be completed at the beginning of each visit and visitors should expect to be asked about their health status prior to the visit. Please note that the toilet facilities in the home will not be available to visitors and visitors will need to bring their own refreshments. 

If you would like to arrange a visit, we advise that you contact the Manager of the home who can provide you with further details on our protocol and answer any questions you may have. Thank you for your continued  understanding, patience and respect of the restrictions in place.


Guidance for Visitors (March 2020)

We kindly ask for your full cooperation in in following the guidelines outlined below:

  • We will be accepting new residents following an in depth pre-admission assessment of their needs. New admissions will be considered on a case by case basis. 

  • We are now restricting all non-essential visitors to our homes. Whilst we appreciate this may cause some level of angst for relatives and friends of our residents, we would kindly ask that you follow these guidelines as our priority is to try to mitigate the risk of the virus being brought into our homes. We thank you in advance for your support and cooperation in helping us to reduce the risk of infecting our vulnerable residents and our hardworking staff and we are always happy to try to arrange telephone and video calls instead. 


  • Signage and guidance posters have also been displayed at point of entry at each home to alert all visitors to the risk of COVID-19 to our residents and to explain our aforementioned limitations to anyone wishing to visit. 


  • For those wishing to visit a relative in our home who may be on end-of-life care, we fully understand your wish to enter the home and would advise you contact us in advance of visiting and our staff will discuss this with you. We will endeavour to manage the visit in such a way that others in the home are not put at any risk. This may mean there can be no large groups visiting. However, if you do believe you are symptomatic or are unwell, we urge you not to put residents at risk. Please note our staff reserve the right to enquire about your reason to visit as a way of helping to assess any risks to the service users. If we have reason to believe there would be risk caused to our residents by permitting your entry, we reserve the right to refuse your entry.  


  • Our homes have been provided with tablet computers so that non-essential and non-urgent GP and Community Staff visits can be replaced with video calls instead.


  • External entertainment has now been postponed and we continue to carefully consider this in line with potential risk. 

Please see further information below as a point of reference for your safety and wellbeing:

Should you have any questions please do not hesitate to call the Manager of the home, who will be happy to address your concerns.