We are here to help. It is not unusual that your search for Care may bring up some questions along the way. We have tried to answer some of the frequently asked questions that crop up. We hope you find this resource useful.

Knowledge Hub

FAQs

What geographical locations are your Homes based in?

Saffronland Homes operates in:

Southampton, Hampshire
Bognor Regis, West Sussex
Redhill, Surrey
South East London

When is the right time to consider Nursing/Care Homes?

This process can be a difficult one and may bring up conflicting feelings of guilt, relief and anxiety. However, keep in mind that a higher level of care can be key to the health and quality of life of your loved one.

Here are some suggested questions to ask yourself when you begin the decision-making process, although it is important to keep in mind that each and every case is different:

Am I finding being a caregiver to loved one difficult/challenging?
Does my loved one need rehabilitation or specialised care and supervision?
Am I feeling emotionally drained or physically exhausted?

What if my needs change?

Your health and care needs should be the primary factors taken into consideration in informing the care provision. What ongoing treatment, if any, is needed? How should your medication be managed? Other questions may relate to social stimulation and finances amongst others.

Most of these questions will be covered in home care needs assessment. This is carried out by your local authority to assess you on a variety of matters relating to your care needs. A nurse, an occupational therapist, or a social worker will carry out the assessment and will talk to you and explore how difficult you find it to do everyday activities such as washing and dressing.

If you are already in a Care/Nursing Home, needs assessments will be conducted at intervals to ensure that your needs are being monitored for any changes and effectively met.

What is the difference between a Nursing Home and a Residential Care Home?

Care Homes offer support support with personal care, such as dressing and washing, as well as activities and opportunities for socialising. Nursing Homes also provide the above, but alongside registered nursing care for those residents who require a more acute level of Care. Residents in a nursing home will have a range of medical needs which could be short-term or long-term. The main difference between the two types of Homes is that nursing homes have a qualified nurse on site, supported by care assistants.

What funding options are available to me?

There are a number of factors that will be taken into account and determine whether you are eligible or able to receive funding. These factors include: the complexity of the health needs of the individual, where the care is being received and the financial situation. The complexity of the individuals’ needs will determine whether different types of funding work on their own or in conjunction with each other. There are also various benefits and allowances or NHS payments that can also be factored into the mix of funding options.

It’s important to get professional advice on the best way to fund the cost of care. This can feel like a complex journey to navigate and we are here to help!

Will my Weekly Fee change during my stay?

If you are a self-funder or have a top-up fee, your Weekly Fee would increase according to our Terms and Conditions, which can be requested from the Home Manager or our Head Office.

If you are publicly-funded your Weekly Fee may also increase annually and the applicable commissioner would advise you of the rate.

Regardless of your funding stream, there may be an additional increase or decrease to your Weekly Fee over time to reflect changes to your care needs.

What is Lasting Power of Attorney (LPA) and a Deputyship?

LPA - if you become unable to make decisions for yourself in the future, you can (if you wish) officially appoint someone you trust to make decisions for you. This is called making a lasting power of attorney (LPA). Giving someone power of attorney means that you give another person the right to make decisions about your care and welfare. You can also appoint an attorney to decide on money and property matters.

Deputy - you can apply to become someone’s Deputy if they ‘lack mental capacity’. This means they cannot make a decision for themselves at the time it needs to be made. They may still be able to make decisions for themselves at certain times. People may lack mental capacity if, for example, they’ve had a serious brain injury or illness or dementia. As a Deputy, you’ll be authorised by the Court of Protection to make decisions on their behalf.

The key difference between LPA and a Deputy is timing. Often an LPA is appointed before mental capacity is lost. A Deputy is appointed by the courts after mental capacity has been lost.

If I wish to provide feedback to the Home, how can submit a Compliment or Complaint

We welcome your feedback whether positive or constructive. If you wish to leave a compliment or make a complaint, you can do this by using the below link which will take you to a form.

All feedback will be treated with
confidentiality and if there is an issue that requires a response, a member of our team will contact you as soon as possible.

Click here to access form.

Who will be involved in planning my care?

Care planning is a conversation between the individual who will receive the care and the Healthcare Practitioner about the impact their condition has on their life, and how they can be supported to best meet their health and wellbeing needs in a whole-life way. Importantly, the Care Plan is owned by the individual, and shared with others with their consent. By being involved in your own care planning, you ensure that you will be looked after the way you want and that you can keep doing the things that you enjoy.

What do you do with the information you capture about me?

The organisation believes that confidentiality and privacy is an absolute right of every service user. Saffronland Homes is strongly committed to respecting privacy and accordingly privacy and confidentiality of personal information is protected whether provided through paper based, electronic communication, on the telephone or in person. We maintain physical, electronic and procedural safeguards to ensure security of information provided.

The organisation understands confidentiality to refer to the duty upon all health and social care organisations to keep information about their service user’s private and protected at all times and to only grant access to people who have a right to that access.